Advocates sought for east Portland long term care residents
Volunteer advocates and investigators are needed to serve as ombudsmen for residents of nursing homes, residential care facilities, assisted living facilities and adult foster care homes in mid-Multnomah county and east Portland.
The Office of the Long Term Care Ombudsman will train the volunteers on the aging process, communication skills, problem-solving skills, investigation and other ombudsman skills.
As Certified Ombudsmen, the volunteers work to improve the quality of residents’ lives, by identifying and investigating complaints and concerns on behalf of the residents, then working with the facilities to make changes. The typical concerns ombudsmen address cover a broad range, and often include resident care; residents’ rights, such as privacy, respect and dignity; and quality of life concerns such as appropriate activities and meals. “The volunteers make a tremendous difference in the lives of the residents,” says Kathy Walter, Program Administrator. “They are well-prepared and effective.”
For information about the program or to learn how to get involved, contact Kathy Walter at 1-800-522-2602 or e-mail her at: kathy.walter@state.or.us.
